What's Next

What's on the horizon?  👀

A selection of topics currently in progress or under consideration.

This list is not exhaustive and evolves over time. Ideas often arrive from different directions and are captured across various notes and tools — kind of a crazy flow! 😊

In Progress

• ChatGPT — serious usability issues in the desktop UI
• Recent UI & behavior observations
• Shopify — improving the UX in the merchant UI
• WhatsApp — "Deliver-in-the-morning" messaging
• Issues with the national doctor appointment system
• Email search privacy
• Notification navigation
• Emoji sizing, readability, and interpretability
• Feedback classification
• Better feedback loops
• Transparency in feedback systems
• …

Under Consideration

• Software and apps
• Websites and online services
• Engineering and design
• Public services
• Customer-service processes
• Retail experiences
• Transportation services
• Physical products
• Service workflows
• Signage, communication, and information systems
• …

The list will evolve as observations are developed into posts, ideas are prioritized, and new opportunities emerge.

Acronyms

UX — user experience
UI — user interface

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Proposed

Archive of published topics and suggested solutions

• AI-assisted email context retrieval
• Built-in notepad on AI interfaces

To see the list of all